Service levels that travel with the contract.
Service levels for Enterprise deployments are agreed in writing rather than copied from a marketing table. Here is how support and uptime commitments work on each plan.
SLA
How service levels work
Self-serve plans
Basic and Compliance plans run on the same production platform as Enterprise. Incidents are acknowledged through support during business hours and status is communicated by email.
Enterprise
Uptime targets, severity definitions, response times and service credits are agreed in the contract and sized to the deployment.
What every plan gets
Monitoring and alerting on the production API, and a named escalation path once you are onboarded.
DPA
Data Processing Agreement
on8 acts as a data processor for customer-uploaded personal data under UK GDPR Art. 28 (and the EU GDPR where it applies). Our standard DPA covers cross-border transfers, setting out the safeguards we apply, along with retention defaults, sub-processor governance, and breach notification.
Read the Data Processing Agreement, or email dpo@on8.ai for a counter-signed copy.