Support · Contact
Open a ticket, or email us.
If you have an active account, sign in and use the portal Support page - tickets get priority and your context is auto-attached.
Support by plan
How support works on each plan
We do not publish blanket response times; Enterprise targets are set in the contract.
Basic
Email and portal tickets, answered during UK business hours.
Compliance
Portal and email tickets; Urgent (production-down) issues are picked up first - by ticket priority, the same as on every plan.
Enterprise
Response targets, severity definitions and escalation are agreed in the contract.
A portal ticket carries a priority: Urgent for production down, High for major degradation, Medium for a minor issue, Low for a question.
Channels