Live chat console
A unified agent console for in-app chat, email and web widget conversations, with full customer history and transfer context surfaced inline.
- In-app, web & email inbox
- Customer & transfer timeline
- Canned replies & macros
Remitgo's support layer puts live chat, an AI chatbot and your case queue in one console, so an agent answering a held transfer sees that it is under review and what to say, without being shown the compliance detail behind the hold.
A unified agent console for in-app chat, email and web widget conversations, with full customer history and transfer context surfaced inline.
An AI assistant answers common questions, transfer status, fees, document requirements, and escalates to a human with the full conversation attached.
When a held transfer triggers an alert, the thread is linked to the case so the agent knows a review is running and follows the approved wording, without seeing the alert itself or why it fired.
Conversations convert into tracked tickets with priority, assignment and SLA timers, all reportable from the admin panel.
Serve a global remittance customer base with multi-language chat and templated responses translated per locale.
Every conversation, AI action and case link is written to a tamper-evident log, so support interactions on regulated transfers can be evidenced.
API Reference
Preview of the planned interface - this API is in development and not yet publicly available.
Request
{
"customer_id": "cust_4821",
"channel": "in_app_chat",
"subject": "Transfer held for review",
"transfer_id": "txn_9f21ac",
"priority": "high"
}Response
{
"ticket_id": "tkt_77a3e1",
"status": "open",
"linked_case": {
"id": "case_2f19b",
"agent_visibility": "existence_only",
"disclosure_script": "hold_generic"
},
"assigned_to": "agent_14",
"created_at": "2026-06-28T12:00:00Z",
"sla_due": "2026-06-28T16:00:00Z",
"sla_remaining_seconds": 14400,
"api_version": "v1"
}Remitgo launches Q4 2026. Talk to our team about early access to AML-linked support and how it fits your handle-time targets.
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